Customer Service Officer

In our unique and challenging Supply Chain, where living products have a short shelf life and are transported under conditioned environments, Biobest strives for a high level of Customer Service and Customer Intimacy.

At our headquarters in Westerlo, we breed bumblebees, mites, and beneficial insects, or purchase crop protection products to process and package them. We transport our products and creatures to growers in over 60 countries, where they impact crop health and yield size. In this context, working with living material is very deadline-driven and challenging.

Today, we are welcoming a lead Customer Service Officer for the dynamic and customer-focused Customer Service team, which takes care of the complex travel plans for our critters.

The Job

Together with Patricia, the other lead Customer Service Officer, you are responsible for the smooth operation of our Customer Service department (2 Team Leaders – 13 agents). Together, you ensure the daily operation, where customer service is the central link between different departments, namely Purchasing, Finance, Production, Compliance, Transport, Sales, Dispatch, and Warehouse.

Specifically, your department’s role includes:

  • Managing the entire order-to-cash process in SAP.
  • Preparing export documents and transport bookings for each shipment.
  • Providing necessary information to all stakeholders.

Your Responsibilities

  • You support, coach, and inspire our customer service agents.
  • You monitor the smooth operation of processes and ensure their efficiency. By actively thinking about increasing customer satisfaction and offering solutions in case of problems, you help elevate our Customer Service department to a higher level.
  • You initiate improvement projects and drive them to successful outcomes.
  • In exceptional circumstances, you step in to provide operational support to our agents.
  • You report to the Supply Chain Manager.

What do we expect from you?

  • You can demonstrate leadership experience in a Customer Service department.
  • You are a true team player with a positive attitude.
  • You are customer-oriented and take initiative.
  • Your communication skills are excellent, both orally and in writing.
  • You work accurately, enjoy challenges, and can stay calm during busy moments.
  • You have a good command of English and Dutch, and knowledge of German or French is a plus.

What can you expect from us?

  • Biobest offers you a unique opportunity to make a significant contribution to more sustainable horticulture and to grow professionally in line with the evolution of Biobest.
  • You will have the opportunity to follow professional training courses with attention to your personal development.
  • Our organization is easily accessible and located in a green environment.
  • You will receive an employee contract with a market-competitive salary, supplemented with additional benefits.

Interested?

Send us your CV and cover letter via jobs@biobestgroup.com.

Want to learn more about our company culture and colleagues? Visit biobestgroup.com/jobs.